Terms & Conditions

1.1 All products as depicted on this Website (as may be varied from time to time) are available almost everywhere in the UK, Channel Islands, Republic of Ireland and Isle of Man – or as otherwise directed. Certain product ranges are available in selected delivery areas only.

1.2 Certain flower and plant products may be delivered in bud to ensure longer life.

1.3 Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats). If you require further information before submitting an order please visit our Allergy & Product Information page, or contact the Cathy’s Flowers & farm Shop Customer Contact Centre using the contact details set out in section 7.

1.4 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and/or quality without notice. Where possible Cathy’s Flowers & farm Shop, or an Cathy’s Flowers & farm  florist may contact the customer to agree a suitable substitution.

1.5 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 7 days after the intended delivery/collection date.

1.6 We are unable to offer champagne or other Finishing Touches/Added Extras with products ordered from selected ranges and locations; this will be made clear when placing your order.

1.7 Products are delivered next day unless another delivery date or delivery service is selected. See section 5 for delivery services.

1.8 Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.

1.9 We guarantee the freshness of your flowers for 7 days from the date of delivery/collection.

1.10 Food items may contain allergens. Please see specific product pages for allergen information. We reserve the right to substitute any items with replacements of equal or higher quality and value, In the event that a substitution is made, the nutritional and allergen summaries on our website may not reflect the true contents of the hamper.

2.1 Under the Licensing Act of 2003 (UK) and 2005 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1996 for any person under 18 to buy, or attempt to buy, intoxicating liquor.

2.2 Alcoholic gifts are distributed to selected areas in association with a licensed third party. For further information regarding our suppliers contact our Customer Contact Centre, using the contact details set out in Section 7.

3.1 Prices listed within the Cathy’s Flowers & farm Service are valid for a maximum of 14 days from the date of submitting your order.

3.2 Prices include VAT for deliveries within the UK, Republic of Ireland and Channel Islands.

3.3 Except where stated product prices exclude delivery charges.

3.4 Product prices for items requiring delivery outside of the UK, Republic of Ireland and Channel Islands exclude delivery charges.

3.5 Please note that from time to time, product and delivery prices on cathyflowers.co.uk (or a subdomain of) may vary to those offered in an Cathy’s Flowers & farm or via the telephone ordering line.

3.6 Product prices are subject to change without notice.

4.1 You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.

4.2 We accept payment by all major credit and debit cards, alternative payment methods (i.e. Google Pay, Apple Pay, Klarna, PayPal) and any other credit and/or debit cards as we may specify from time to time.

4.3 When paying via the payment service provider Klarna, payment is made entirely via Klarna. For this purpose, we are entitled to assign our claim for payment against you to Klarna. In this case, we will share certain information about your order with Klarna Bank AB (publ). Your data will be passed on exclusively for the purpose of payment processing by the payment service provider Klarna. The credit product is provided by Klarna Bank AB (publ). Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. For payment with Klarna, it may be necessary that you have a user account with Klarna. The terms of use of Klarna can be found here.

4.4 By clicking on the ‘Pay Now’ button at the end of the order process, you are consenting to be bound by our Terms and Conditions contained in these terms and conditions and appearing anywhere on the website.

4.5 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

4.6 We cannot accept orders from customers under the age of eighteen (18) years.

5.1 General Notes

5.1.1 Selected products are not available for delivery to certain areas. We will advise you of these restrictions before you place your order.

5.1.2 We will advise you of the first available delivery date for your chosen item when you place your order.

5.1.3 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or email address so that in the event of any delivery problems being encountered Cathy’s Flowers & Farm, or a Cathy’s Flowers & Farm florist, may contact you and confirm delivery details to enable delivery to be made.

5.1.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a local florist or for certain orders via a third party courier service. In very occasional circumstances delivery on the requested terms will not be possible; in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or reimburse your payment in full in accordance with clause 1.5.

5.1.5 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, funeral directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

5.1.6 Please be advised that some products are unsuitable for delivery to funeral directors, hospitals, airports or ships; please contact the Cathy’s Flowers & Farm Customer Contact Centre for further information using the contact details set out in Section 7.

5.1.7 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).

5.1.8 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.

5.1.9 In respect of orders for items from the ‘Funeral’ product ranges only, for delivery to funerals or funeral parlours, it is possible to select a preferred delivery time within the order process. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.

5.1.10 Before placing your order, please review delivery cut-off times and prices.

5.1.11 Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day.

5.1.12 Please note deliveries to remote areas which are made by public transport (e.g. boat, plane) may not always be possible on your chosen delivery date due to circumstances beyond our control (e.g. bad weather, alterations to travel schedules etc). In the event that delivery on your chosen date and/or delivery time is not possible we will contact you as quickly as possible to make alternative delivery arrangements, or if you prefer cancel your order.

5.1.13 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

5.2 Florist Delivery Information

5.2.1 Via our network of florists, we are able to offer the delivery services detailed below. Florist delivery services are generally available within the United Kingdom, Republic of Ireland, Isle of Man and Channel Islands, however, please note the following:

• Some delivery services are subject to availability.
• Some delivery services may be withdrawn without notice during busy periods.
• Some delivery cut-off times may vary without notice during busy periods.
• At certain times of the year delivery prices may vary.
• Deliveries are not generally available on bank holidays.
• If you request delivery to remote areas which are not normally delivered to by Cathy’s Flowers & Farm, you will be advised of any additional charges as soon as possible upon receipt of your order.
• There are some locations where we do not have a florist available to deliver floral products. In this event, your floral product will still be arranged by a Cathy’s Flowers & Farm florist but delivery will be via a specially selected courier.

Please note the following:

• Florist Delivery (8am to 8pm) at £7.50
• Deliveries are not available on bank holidays.
• Orders received on a bank holiday will be processed the next work day. Delivery is also not available for specific times. Courier deliveries via our florists are not available to Scottish Highlands, (and some Scottish Islands), Northern Ireland, Channel Islands, Scilly Isles, Isle of Man, BFPO addresses and H.M. Prisons.
• Orders for UK delivery placed by 4pm will be despatched the same day for next day delivery Tuesday to Sunday.
• Orders for UK delivery on a Monday must be placed by 5pm Saturday.
• Orders for delivery to the Republic of Ireland placed by 4pm will be despatched the same day for next day delivery Tuesday to Friday. Monday delivery is not available.
• Please see Delivery Information section for further details relating to courier deliveries.

5.2.2 Florist Delivery is next day (excluding Sundays) at a charge of £7.50. Deliveries will be made anytime between 8am and 6pm and orders can be placed up to 12 midnight. If ordering via Voice Ordering apps, order must be placed by 3pm.

5.2.3 Florist Delivery Today is available at a charge of £10.00 (excludes Sundays). Should you require this delivery service, your order must be placed by 3pm, unless ordering via Voice Ordering apps, in which case orders must be placed by 12 midday. Deliveries will be made anytime between 8am and 6pm.

5.2.4 Nominated Day Delivery is available at a charge from £7.50 (excluding Sundays). Delivery will be made anytime between 8am and 6pm.

5.2.5 Florist AM Delivery is available on next day and nominated day deliveries only at a charge of £12.00 (excluding Sundays). This service is offered to orders for certain delivery locations only. Deliveries will be made anytime between 8am and 12pm.

5.2.6 Sunday Delivery is available at a charge of £12.00 in certain delivery locations only. Deliveries will be made anytime between 8am and 5pm. You will be advised at the point of purchase if your requested delivery slot is available.

5.3 Courier Delivery

5.3.1 Non-floral products are delivered next day via courier (FedEx) and incur no additional cost. Deliveries will be made between 7am and 7pm.

• Orders placed by 2pm Monday to Thursday will be despatched the same day for next day delivery.
• Orders for delivery on a Monday must be placed by 2pm Friday.
• Orders for delivery on a Saturday must be placed by 2pm Friday.

5.3.2 Floral and plant products delivered via courier (DPD) incur no additional cost. Deliveries will be made between 8am and 8pm.

• Orders placed by 3.30pm Monday to Friday will be dispatched the same day for next day delivery.

5.3.3 Courier deliveries are not available on Sundays or bank holidays. Delivery is also not available for specific times. These exceptions will be made clear during the ordering process.

5.3.4 Orders received on public holidays will be processed the next working day; this will be made clear during the ordering process.

5.3.5 Please note that courier deliveries are not available to Scottish Highlands (and some Scottish Islands), Northern and Republic of Ireland, Channel Islands, Scilly Isles, Isle of Man, BFPO addresses and H.M. Prisons. Couriers cannot deliver to a University Campus, as generally there is no access beyond security/reception areas.

5.3.6 We do not recommend courier deliveries to hospitals or funerals.

5.4 International Delivery

5.4.1 In respect of orders outside the UK, Republic of Ireland and Channel Islands, delivery shall be made as soon as is reasonably practicable, but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and public holidays, cannot be guaranteed.

5.4.2 For international orders, please be aware that same day (selected countries only), next day and future date delivery options are available with a delivery charge of £12.00. Please note that certain delivery dates may incur additional charges. Check the product page calendar for the latest delivery costs and options.

5.4.3 We cannot accept orders for timed delivery overseas.

5.4.4 Please note that whilst we have extensive delivery coverage internationally, there are some locations where we do not have a

6.1 If for any reason you wish to change or cancel your order, subject to clause 6.2, please contact us via email: hello@cathysflowersandfarm.co.uk and provide the following information:

Order number(s)
Name of customer(s)
Billing address of customer(s)
Name of recipient(s)
Please give at least 48 hours’ notice before the requested delivery date (we may need more notice around our busiest times, Christmas, Valentine’s and Mother’s Day)

6.2 We regret that you may not change, cancel or return an order for: (i) perishable goods once your order has been dispatched; or (ii) customised goods if, at the time you seek to cancel, the customisation process has begun.

6.3 In respect of non-perishable, non-customised goods you may cancel your order from the point at which you place your order until 14 calendar days after you have received your goods. If you exercise your right to cancel, you will be responsible for costs of returning the goods which must be returned within 14 calendar days of cancelling. You are not entitled to reimbursement of costs for enhanced delivery. Cathy’s Flowers & Farm has the right to deduct an amount for diminished value of goods.

6.4 In the event that goods are to be returned please return them to: Customer Services Department, Cathy’s Flowers & Farm, [Insert Address Here] and you will receive a full refund, subject to clause 6.3. In the event that goods purchased from a florist need to be returned, these should be returned to the premises of the florist delivering the goods.

6.5 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

8.1 Whilst we agree to use all reasonable endeavours to ensure that the Website and/or the Cathy’s Flowers & Farm Service is fully operational and error-free, we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the Website and/or the Cathy’s Flowers & Farm Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Website and/or the Cathy’s Flowers & Farm Service impossible or impractical.

8.2 We accept liability for death or personal injury arising from our negligence.

8.3 Subject to clause 8.2 our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall be limited, per claim or series of connected claims, to a multiple of 5 times the price you have paid for the products.

8.4 Subject to clauses 8.2 and 8.3 above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Website and/or the Cathy’s Flowers & Farm Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the products supplied.

8.5 Subject to clauses 1.5 and 5.3, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.

8.6 Abuse of Service: We reserve the right to refuse an order if we believe your use of the Cathy’s Flowers & Farm Service, either directly or indirectly, is for any unlawful purpose, or may cause distress or offence to any person.

8.7 Cathy’s Flowers & Farm understands that it is under a legal duty to supply goods that are in accordance with the contract.

9.1 Cathy’s Flowers & Farm promotional codes (also referred to as ‘voucher codes’) can be used against purchases made on cathysflowersandfarm.co.uk (or a subdomain of) for delivery to the UK and/or Republic of Ireland and overseas. Please note we are unable to accept Cathy’s Flowers & Farm Gift Vouchers or Flora-Cheques on cathysflowersandfarm.co.uk (or a subdomain of).

9.2 Promotional codes must be entered in the relevant section of the order process on cathysflowersandfarm.co.uk (or a subdomain of). We are unable to apply a promotional code to orders already placed.

9.3 Promotional codes are usually restricted to one use per customer and should not be passed on to additional recipients.

9.4 Promotional codes may also be set to a maximum number of redemptions – if we are not able to accept the promotional code you have entered, it will be because the code has expired or the maximum redemption level for promotion has been met. We will advise you accordingly in the order process, and the discount will not be applied.

9.5 Selected promotional codes may be restricted for use against specified products or services – details of any restrictions will be communicated at the point where we promote the promotional code to you.

9.6 Promotional codes cannot be exchanged for a cash alternative or used in conjunction with any other promotions.

9.7 Where the promotional code entitles you to a percentage discount against the product price, this excludes any and all delivery charges.

9.8 Where the promotional code entitles you to a free delivery offer, this will usually be for Cathy’s Flowers & Farm standard delivery (next day or nominated day) charged at £7.50. Certain delivery dates may incur additional charges, such as delivery on Sundays or public holidays, etc.

9.9 Promotional codes may be withdrawn or suspended without notice for any reason. We will advise you within the order process if we cannot accept the promotional code you have entered.

9.10 We cannot be held responsible for the non-availability of cathysflowersandfarm.co.uk (or any subdomain of) which may prevent the use of promotional codes.

9.11 Changes to these terms of use may be made at any time.

9.12 Cathy’s Flowers & Farm promotional codes are not valid when purchasing Cathy’s Flowers & Farm Gift Cards, but can be used in conjunction with a Cathy’s Flowers & Farm Gift Card to make a purchase on www.cathysflowersandfarm.co.uk.

9.13 Cathy’s Flowers & Farm promotional codes are not valid when purchasing Cathy’s Flowers & Farm Gold or Cathy’s Flowers & Farm Platinum.

10.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Website and/or the Cathy’s Flowers & Farm Service from time to time. We will post any changes on the Website, and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Cathy’s Flowers & Farm Service or Website. Changes will be effective five (5) hours after the posting of any such change, and all subsequent dealings between you and us shall be on the new terms and conditions.

10.2 Additionally, we reserve the right to suspend, restrict, or terminate access to the Website and/or the Cathy’s Flowers & Farm Services for any reason at any time.

10.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers, and other terms contained in the Website, provided that in the event of a conflict between any such other notices, policies, disclaimers, and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10.4 We shall ensure that we comply with the requirements of all current data protection legislation including, without limitation, the Data Protection Act 2018, the General Data Protection Regulation (EU) 2016/679, and other applicable data protection laws (as replaced, modified, or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

10.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions, but this does not affect any right or remedy which exists apart from that act.

10.6 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

10.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law, and the parties agree to submit to the exclusive jurisdiction of the English courts.

11.1 All other rights, including copyright, in this website are owned by Cathy’s Flowers & Farm. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Cathy’s Flowers & Farm. You may not modify, distribute, or repost something on this website for any purpose.

12.1 The word mark ‘Cathy’s Flowers & Farm’ is a registered trademark owned by Cathy’s Flowers & Farm, Inc. in the United States. The Mercury Emblem is also a registered trademark owned by FTD, Inc. in the United States. These trademarks protect Cathy’s Flowers & Farm’s identity as a trusted brand for flower and gift delivery. Cathy’s Flowers & Farm has licenses to use both trademarks and we are very proactive in protecting our famous brand. We actively monitor use of the trademarks by third parties. In order to protect the integrity of our brand, the trademark ‘Cathy’s Flowers & Farm’ must always be used as an adjective. It must not be used as a generic term, a noun, or a common verb. Any use of the ‘Cathy’s Flowers & Farm’ trademark and the Mercury Man Emblem should be accompanied by an acknowledgment that the mark is a registered trademark.

13.1 The Cathy’s Flowers & Farm ‘My Account’ service (also referred to as the ‘Service’ hereafter) is provided as a complimentary feature by Cathy’s Flowers & Farm for your personal use, subject to these Terms and Conditions. In order to provide the Service, we will hold certain personal information. Except to the extent that we are required or permitted by law, any personal information we collect will be used solely for the purposes of providing the Service.

13.2 To register with the Service you must be eighteen (18) years of age or over.

13.3 When you register with the Service you will be required to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us immediately. Should you forget your password, please use the password reminder service (this option can be found adjacent to the My Account login box).

13.4 If Cathy’s Flowers & Farm has reason to believe that there is likely to be a breach of security or misuse of the Service or Website, we may require you to change your password or may suspend your use of the Service.

13.5 You must ensure that the details you provide on registration or at any time are correct and complete.

13.6 You must inform us immediately of any changes to the personal information that you provided when registering. Updates can be made at any time by going to the ‘About Me’ personal profile section of My Account. This will help us to ensure that the Service we provide is accurate and up to date.

13.7 Use of the Service is intended to assist with purchases made via the Website. The Service must not be used for the following purposes:

• Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
• Gaining unauthorized access to other computer systems.
• Interfering with any other person’s use or enjoyment of the Website.

13.8 Cathy’s Flowers & Farm reserves the right to refuse to post material on the Website or to remove material already posted.

13.9 Whilst we take every reasonable precaution and care in relation to the Service, we do not make any representations or warranties of any kind (express or implied) with respect to the contents or operation of the Service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the Service will be uninterrupted or error-free. Whilst every effort is made to ensure reminder emails set up on your account are processed and delivered as requested, we cannot be held responsible for non-delivery of these messages. Your use of the Service is done entirely at your own risk, and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the Service.

13.10 Your access to the Website and Service may occasionally be restricted to allow for routine maintenance.

13.11 These terms and conditions operate in conjunction with the general Terms & Conditions of the Website governing overall use and order placement. We are committed to protecting your privacy; further information is contained within our Privacy Policy.

13.12 If you have any queries, please contact us using the contact details in Section 7.

13.13 We have obligations in relation to your personal information under the Data Protection Act 2018, the General Data Protection Regulation (EU) 2016/679, and other applicable data protection laws. Some of the information you provide may be “sensitive” information under the act (i.e., information on “delicate” matters, including race, political opinions, religion, trade union membership, physical or mental health or condition, sexuality, etc.). By registering for the Service and providing your details, you agree to us using information in the way set out above. Where you provide information about other people (for example, their date of birth or their address), you also confirm that you have the consent of these people to provide us with that information.

14.1 The published price of the Cathy’s Flowers & Farm Delivery Pass (Cathy’s Flowers & Farm Gold & Cathy’s Flowers & Farm Platinum) may be changed at any time without notice. Existing memberships will not be affected prior to your renewal date.

14.2 The Cathy’s Flowers & Farm Delivery Pass is valid for twelve months from the date of purchase.

14.3 You must be registered with the Cathy’s Flowers & Farm My Account service to activate the Cathy’s Flowers & Farm Delivery Pass. For more information, see section 15, My Account Service.

14.4 Cathy’s Flowers & Farm Gold Membership entitles you to free Florist Delivery or a discount equal to the value of Florist Delivery (as per section 5.2.2) against other delivery services. See section 5 for full details of delivery services available.

14.5 Cathy’s Flowers & Farm Gold can be used to purchase all orders where a delivery charge is applicable. Discounts will not apply to purchases of free delivery or delivery-inclusive products.

14.6 Cathy’s Flowers & Farm Platinum entitles you to free delivery where a delivery charge is applicable.

14.7 The Cathy’s Flowers & Farm Delivery Pass is not valid for purchases made in-store via a Cathy’s Flowers & Farm florist.

14.8 There are no limits on how many times the Cathy’s Flowers & Farm Delivery Pass can be used within the twelve-month period.

14.9 It is your responsibility to ensure your Cathy’s Flowers & Farm Delivery Pass is used in accordance with our terms and conditions. Any breach may result in the termination of your Cathy’s Flowers & Farm Delivery Pass without refund.

14.10 You can cancel your Cathy’s Flowers & Farm Delivery Pass within 7 days of purchase. A full refund of the Cathy’s Flowers & Farm Delivery Pass fee will be given, provided no eligible purchases using the service have been made.

14.11 Cathy’s Flowers & Farm reserves the right to accept or refuse the Cathy’s Flowers & Farm Delivery Pass and to change any terms and conditions at our discretion without prior notice. You will be informed of any significant changes to these Terms and Conditions.

14.12 All other Cathy’s Flowers & Farm terms and conditions apply.

14.13 The Cathy’s Flowers & Farm Delivery Pass is not available for customers who purchase goods for re-sale or wholesale purposes.

14.14 The Cathy’s Flowers & Farm Delivery Pass is limited to one per customer.

14.15 The Cathy’s Flowers & Farm Delivery Pass can be renewed up to one month before expiry of the twelve-month period.

14.16 The Cathy’s Flowers & Farm Delivery Pass cannot be purchased through the Cathy’s Flowers & Farm Alexa Skill app.

15.2 By using or accessing any of Cathy’s Flowers & Farm’s social media sites, you agree to comply with this Terms of Use Policy as well as other engagement rules as defined by the individual social media platforms (e.g., Facebook Statement of Rights and Responsibilities, Twitter Terms of Use, etc.).

15.3 You must be aged 18 or over to post to a Cathy’s Flowers & Farm social media site.

15.4 By posting to a Cathy’s Flowers & Farm social media site, you agree to be solely responsible for the content of all information you contribute, link to, or otherwise upload.

15.5 You agree that everything you post shall be truthful, accurate, not misleading, and offered in good faith and that you have the right to post such content.

15.6 You agree not to post any of the following:

• False, misleading, or deceptive comments.
• Materials that contain confidential material or violate a third party’s right of privacy.
• Any photos or comments that include or depict profanity, pornography, threats, hate speech, incite violence, personal attacks, illegal statements, or unsafe practices.
• Content attempting to impersonate someone else, including, but not limited to, customers, clients, Cathy’s Flowers & Farm employees, member florists, suppliers, partners, or other community members.
• Unauthorized commercial communications (spam).
• Viruses or other malicious codes.

15.7 By posting to a Cathy’s Flowers & Farm social media site, you agree to be respectful to other community members as well as Cathy’s Flowers & Farm’s community management team.

15.8 Cathy’s Flowers & Farm reserves the right to moderate content posted on its social media sites.

15.9 Any posts not in line with this Terms of Use Policy will either be deleted or not posted, as determined solely by Cathy’s Flowers & Farm, at its sole discretion.

15.10 Cathy’s Flowers & Farm reserves the right to remove or report any posts which could be deemed inappropriate or offensive.

15.11 Repeated violations of this Terms of Use Policy may result in a user being banned or blocked from Cathy’s Flowers & Farm’s social media sites and reported to the appropriate social media platforms.

15.12 Any threats made against individuals or property will be reported to the police.

15.13 Be smart about protecting yourself, your privacy, and the privacy of others. What you publish is widely accessible and may be around for a long time, so carefully consider what you post.

15.14 Do not post personal or sensitive information about yourself or others, including bank account information, information that may be used to locate yourself or another, or information which could otherwise be deemed to constitute an invasion of another’s privacy.

15.15 Cathy’s Flowers & Farm assumes no liability for errors or omissions in any material on Cathy’s Flowers & Farm social media sites.

15.16 For any content you post on Cathy’s Flowers & Farm’s social media sites, you warrant that it is your own original work or, if it is covered by intellectual property rights owned by third parties, you represent and warrant that you have obtained all rights to that third-party content and specifically grant to Cathy’s Flowers & Farm a worldwide, perpetual, irrevocable, royalty-free and fully paid, transferable right and license to exercise all copyright, publicity, moral rights, and any other IP rights with respect to any such content you provide.

15.17 Cathy’s Flowers & Farm welcomes feedback about its products and services. If you contact us about a complaint on Cathy’s Flowers & Farm’s social media sites, you will be responded to by a member of the online customer service team who will endeavor to reply to and resolve your complaint in a timely manner in accordance with Cathy’s Flowers & Farm’s Customer Services Policy.

15.18 Cathy’s Flowers & Farm has a zero tolerance approach to customers who use abusive or threatening language and will take action to protect its online customer service team, including removing offensive posts and reporting the user to the appropriate social media platforms and, if deemed necessary, the police.

15.19 Between the hours of 8am and 8pm, Cathy’s Flowers & Farm will always endeavor to respond to your complaint within 30 minutes of posting. Outside of these hours and during busy trading periods such as Christmas, Valentine’s Day, and Mother’s Day, please allow up to 4 hours for a response.

16.1 Requirements – To use the Alexa Skill (“Skill”), you must: (1) be over the age of 18; (2) have an Alexa-enabled device with the Cathy’s Flowers & Farm skill downloaded; (3) have an internet connection; and (4) have an active Amazon account. By using the Skill on the Alexa-enabled device, you agree to the ToU, separate terms and conditions of the Alexa-enabled device, and the Amazon Alexa Terms of Use, as may be amended from time to time. These ToUs should be read in conjunction with Cathy’s Flowers & Farm’s Terms and Conditions and Amazon terms and conditions and policies, including privacy and cookie policies, as may be amended from time to time. To use the Skill, you will need to download it via the Amazon Alexa App. Cathy’s Flowers & Farm accepts no liability for any damage to your or any other person’s computer or device relating to or resulting from using the Skill or downloading the App.

16.2 Using the Skill – The Skill allows you to place orders with Cathy’s Flowers & Farm (and listen to hints and tips on flowers and plants). Using the Skill consists of you speaking commands and asking questions aloud to your Alexa-enabled device, and then receiving responses from us through your Alexa-enabled device. The services of Alexa are performed and controlled by Amazon, which may record and keep data on your interactions with Alexa and/or the Skill to provide and improve their services. Please refer to Alexa’s Privacy Policy for further details on how your data may be used.

16.3 Consent to Use of Data – The use of your personal data collected via the Amazon Alexa Skills is governed by Amazon Alexa’s Privacy Policy. With your consent, Amazon Alexa Skills will forward relevant personal data to Cathy’s Flowers & Farm to enable your order to be fulfilled and to handle any customer inquiries related to your order placed via this channel. Please refer to Cathy’s Flowers & Farm’s Privacy Policy for details on how we handle customer data.

16.4 Accuracy – Please be aware that Cathy’s Flowers & Farm does not design or manufacture Alexa and/or your Alexa-enabled device and has no control over them. It is possible that Alexa may not hear you properly, may misinterpret what you say, or may say something to you that differs from the information that Cathy’s Flowers & Farm provided to Alexa in response to your question. Cathy’s Flowers & Farm therefore accepts no responsibility for any damage, loss, liabilities, or injury incurred or suffered by you or by third parties as a result of using the Skill. When placing an order via the Skill, you will receive an order card containing the details of your order. If you wish to make any changes to your order, please contact our Customer Contact Centre; see the Cathy’s Flowers & Farm Customer Contact Centre section for details.

16.5 Changes and Amendments – Cathy’s Flowers & Farm reserves the right to modify or discontinue the Skill at any time without prior notice.

17.1 Your flower subscription starts from the first delivery date you select.

17.2 All flower subscription bouquets will be hand-tied arrangements designed and delivered by a local artisan florist using fresh seasonal flowers.

17.3 Subsequent flower subscription deliveries will be made on or around the date of your original purchase each month thereafter until your subscription ends. If your subsequent delivery date falls on a Sunday or a Bank Holiday, your subscription will be delivered on the first available working day thereafter.

17.4 A single delivery charge is made for your flower subscription, equivalent to our Florist Delivery charge (see section 5, 5.2.2 for details), regardless of the flower subscription service you select. Each subsequent delivery for the remainder of your initial subscription period is free. Please note that some restrictions may apply to delivery locations; see section 5, 5.2 for full delivery information.

17.5 The total number of deliveries will match the flower subscription you have chosen. For example, if you subscribe for 3 months, 1 bouquet will be delivered each month for 3 consecutive months; if you subscribe for 6 months, 1 bouquet will be delivered each month for 6 consecutive months; if you subscribe for 9 months, 1 bouquet will be delivered each month for 9 consecutive months; and if you subscribe for 12 months, 1 bouquet will be delivered each month for 12 consecutive months.

17.6 You may cancel your flower subscription delivery for a chosen month if required, and we will extend your flower subscription by one month to fulfill the total number of deliveries you have subscribed for.

17.7 Your flower subscription is a simple, one-off, up-front payment made at the time of placing your subscription flower order.

17.8 You may cancel your flower subscription, but we require 72 hours’ notice of cancellation before your selected first delivery date or before your subsequent monthly scheduled delivery date. A full refund will be given, provided no deliveries have been made. Any deliveries already made will be charged for.

17.9 You may make changes to your subscription if required, e.g., in the event of an address change.

17.10 To cancel or make any changes to your subscription, please email us at hello@cathysflowersandfarm.com and provide the information required (see clause 6 Cancellation and Amendments for details).

17.11 We reserve the right to change any terms and conditions at our discretion and suggest that you check back here periodically. You will be informed of any significant changes to these Terms and Conditions.

17.12 Some promotional codes may not be used when you place an order for flower subscriptions. Any restrictions will be advised within our marketing communications or at the time of purchase.

17.13 All other Terms and Conditions apply.

17.14 If you want to renew your subscription, please re-order online in the Flower Subscription category.

17.15 Please note the Cathy’s Flowers & Farm Delivery Pass can only be used by existing customers to purchase Subscription Flowers. Finishing Touches are not available to purchase with Flower Subscription.

17.16 By placing your order, you accept the flower subscription terms and conditions.